Valentine's Day FAQs

Thank you all for purchasing with us during this season of love! ❤️

Due to our high volume of Valentine's Day orders, our deliveries on 11th - 14th Feb 2023 will be made from 9am - 9pm with strictly no timing selection.

For further details, please kindly have a look at the following FAQs for more information.

1) What is the ETA of my delivery?
Estimated time of arrival on the day of delivery cannot be advised due to unpredictable traffic conditions and high volume of orders. Rest assured that it will be delivered on the date that you have selected for delivery.

2) Can I arrange for my order to be arrived at a certain time range?
Specific time deliveries will not be supported from 11th - 14th Feb due to high volume of orders (unless previously agreed and arranged before order is placed). You may opt for self-collection or having your flowers delivered a day before your preferred date instead.

3) Can my flowers be delivered during office hours?
Office hours deliveries are subjected to availability on your preferred delivery date, do kindly check with us before placing your orders.

4) Can the driver call me before reaching my place?
Our drivers will try their best to accommodate this request but we seek your kind understanding that they may only be able to give you a call when they arrive at your delivery location. This is to ensure our drivers can focus on safe driving and delivering your orders safely to you.

5) Can I make special requests?
We will take note of your special requests but do kindly note that we cannot guarantee that any special requests can be fulfilled due to the high volume of orders.

6) Can I change my delivery date?
Please contact us as soon as possible should you require a change of delivery date, latest by 2 days before your selected delivery date. Thereafter, no changes can be made as our drivers will be booked for your delivery already.

We appreciate your kind understanding and patience as our drivers prioritize delivering your order safely to you. Thank you for your support and trust. 😊 We wish you and your loved ones a Happy Valentine's Day!