Delivery Information & Policy
Deliveries are complimentary for orders above $60. For orders below $60, delivery will be chargeable at $15. During peak seasons such as Valentines' Day, Mothers' Day, Christmas and etc where delivery surcharge may apply, we will state so in our product description pages.
Deliveries would be made anytime between 9am - 10pm base on our delivery personnels' delivery routes.
We currently are able to deliver island wide, with exception to the following locations:
- Jurong Islands
- Military Camps
- Police Stations
- Changi Airport
- Pulau Ubin
The following areas may be available but subjected to surcharges and availability of our delivery personnels:
Due to the COVID-19 situation, we have temporarily halted all deliveries to hospitals.
Self-collections are available at 2 locations:
- Blk 210 Pasir Ris Street 21 S510210
- Moon Fleur Studio - 76 Playfair Road #04-02 Suite 10 S367996
Collections are on appointment basis, do make an appointment with us via WhatsApp at +65 8892 5221 in advance.
Specific Delivery Time-slots
If you require the flowers be delivered at a specific time-slot between 9am - 10pm, an additional $15 will be required and subjected to availability.
No Recipient at Delivery Location
If the recipient is not present at the delivery location provided, our delivery personnel will contact sender/recipient for further instructions. If both sender/recipient are not contactable via the phone number that was provided, the flowers will be left at the door or reception.
A photo proof of delivery would be send to sender / recipient, and we will not be responsible for any damage or loss of item thereafter.
Any last minute re-direction / re-delivery to a different location, there will be a re-delivery fee of $15. Re-deliveries will only be scheduled upon receipt of payment and subject to availability on the date of delivery.
Please kindly ensure that the delivery information provided to us are accurate and that the recipient will be at the delivery address on the date/time stated in your order.
Our delivery personnel will wait up to a maximum of 5 mins at the arranged delivery location. He/she will do his best to contact the recipient/sender within this time frame.
In the event of a missed delivery where both recipient/sender are not contactable and/or a wrong address is provided, a re-delivery charge of $15 will be applied. Alternatively, you can also arrange for self collection of the flowers (appointment basis).
Please note that re-deliveries on the same day are subject to availability.
Moon Fleur will not be held responsible for any late/missed deliveries under the following conditions:
- Incorrect address provided
- Recipient not available at time/place of delivery
- Invalid contact details (recipient/sender) provided
- Sender / Recipient did not answer his / her phone
If you have any further questions, please feel free to email us at firstname.lastname@example.org.