Order & Refund Policy
Our Order Policy
At Moon Fleur, we currently only accept orders that is made at least 2 days in advance to ensure that we have ample time to prepare your arrangements. For urgent orders, please kindly reach us at our WhatsApp Business +65 8892 5221. Kindly note that it will be subjected to our availability.
How do I place an order?
- Select your preferred piece from our website together with your gift message (optional) and available arrangement options and add to cart
- Select your preferred date of self-collection/delivery and check out
- Enter your relevant delivery details during check out. Do note that your order is only confirmed when payment is made. Please ensure that all details are provided accurately to avoid missed deliveries and re-delivery charges.
How do I know if my order has been processed?
You will receive an order confirmation email from us upon successful payment and placement of order. Should you did not receive an order confirmation email from us upon successful payment, please reach out to us via email or WhatsApp.
Changes to Orders / Refunds / Cancellation of Orders
Please note that all items are non-refundable.
If you would like to make changes to your order (such as changing of gift message and etc), please kindly contact us at email@example.com as soon as possible.
Any change request to your gift message and/or photo (for floral frames) after they have been printed & prepared will incur an additional $8 for reprints & re-preparation.
Any orders that are wrongly prepared and sent, please kindly contact us within 7 days from the delivery date and we will arrange for an exchange within the next 7 working days upon receiving your contact
Feel free to contact us at firstname.lastname@example.org if you have any queries.